Sabre Direct Pay, the travel payments division of Sabre Corporation, is introducing a new, integrated chargeback management service for the travel industry, developed in partnership with Chargebacks911. The solution is designed to help travel companies simplify and scale dispute resolution across both issuing and acquiring channels, consolidating typically fragmented workflows into a single, travel-focused interface.
The service allows users to initiate and represent charge disputes without the need to navigate multiple issuer or acquirer systems, eliminating separate logins, manual data entry, and technical integration efforts.
Unifying disjointed workflows
The complexity of chargeback handling in the travel industry has long undermined operational efficiency due to a lack of standardisation. Each issuer enforces its own formatting, evidence rules, and submission windows, which reduces “win rates” and inflates case handling time across jurisdictions.
Patricio Boccardo, managing director of Sabre Direct Pay, explained the core value proposition: “What we’ve built is a dedicated chargeback layer that automates dispute creation, aligns submissions to issuer-specific requirements, and routes everything through a single interface. It allows providers to consolidate issuing and acquiring workflows in one environment, with full visibility and measurable recovery outcomes.”
Chargebacks911 will operate as the dispute resolution engine behind the service, providing the expertise, infrastructure, and issuer connectivity needed to manage chargebacks at scale. All access and interaction will take place exclusively through the Sabre Direct Pay platform, ensuring customers engage with a single, unified system for both payments and dispute management.
Protecting travel revenue
The dispute process in travel is disproportionately complex due to high-value bookings, variable fulfilment timelines, and the involvement of multiple parties. The new solution targets this complexity by automating issuer requirements and applying tailored evidence strategies.
Monica Eaton, chief executive officer of Chargebacks911, highlighted the financial benefits for providers. “Most providers still rely on manual uploads, siloed portals, and general-purpose tools not designed for this use case. Our platform resolves that by automating issuer requirements, tracking dispute progress in real time, and applying tailored evidence strategies,” Eaton said. She noted that when delivered through Sabre Direct Pay, this becomes an integrated resolution system, improving efficiency while actively protecting revenue.
This launch builds on Sabre Direct Pay’s broader strategy to streamline financial operations across the travel industry, adding critical dispute handling capabilities to its unified framework, which already includes partnerships for Pay by Bank solutions, instant cross-border payouts, and large-scale virtual card issuance.
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