Ushur, a leading provider of AI-powered Customer Experience Automation solutions, has announced the launch of Ushur Intelligence, a purpose-built platform aimed at regulated sectors including healthcare, insurance, and financial services.
The launch comes as enterprises face increasing demands to do more with fewer resources. In today’s landscape of stricter regulatory requirements, growing customer expectations, and dependence on manual workflows, organisations are turning to more sophisticated and adaptive automation tools. The rise of agentic AI, capable of autonomous decision-making and real-time contextual responses, represents a transformative shift from traditional task automation to intelligent, proactive solutions.
Ushur focuses on delivering AI Agent solutions for regulated industries, helping organisations enhance customer experiences and streamline internal processes. The company’s products are designed to manage complex service requests, reduce administrative burdens, and improve operational efficiency through hyper-personalised interactions.
Ushur Intelligence empowers organisations to deploy industry-specific AI Agents that automate workflows requiring contextual understanding and judgement. It incorporates enterprise-grade security, governance, and compliance controls, making it well-suited for sectors with stringent regulatory obligations.
The product includes several key capabilities:
-
Domain-specific AI Agents tailored for healthcare, insurance, and financial services
-
Multi-agent orchestration through MCP and agent-to-agent (A2A) interoperability
-
Seamless integration with existing systems and workflows
-
Built-in compliance frameworks, including HIPAA, SOC 2, GDPR, and HITRUST
-
Real-time reasoning and decision-making with authorised task control
-
Natural language Agent Builder for rapid, no-code deployment
-
Enterprise-grade governance features including audit trails and human-in-the-loop functionality
Organisations can deploy Ushur Intelligence using prebuilt, customisable solutions that allow for rapid deployment without the need to build AI tools from scratch. This approach ensures a faster time-to-value while maintaining the flexibility to tailor each AI Agent to the company’s specific needs.
Ushur’s AI Agents deliver 24/7 personalised support, reducing friction for customers and empowering employees with immediate access to guided workflows and information. These tools aim to improve customer satisfaction and retention while driving measurable gains in operational efficiency.
Available solutions include AI Agents for:
-
Member Service in healthcare
-
Policyholder Service in insurance
-
Client Service in financial services
The company has stated its commitment to continuously expanding its suite of vertical-specific AI Agents to meet evolving enterprise needs.
Ushur CEO and co-founder Simha Sadasiva said, “Agentic AI marks a major shift—from reactive task automation to proactive, intuitive problem-solving. With Ushur Intelligence, we’ve created a way for enterprises to safely deploy vertical-focused AI Agents all while maintaining transparency, trust, and total control.”
Keep up with all the latest FinTech news here
Copyright © 2025 FinTech Global
The post Ushur unveils AI platform tailored to financial services appeared first on FinTech Global.