HSBC is partnering with payments infrastructure company Juspay to launch a new, full-stack acquiring platform tailored to the needs of digital-first, global merchants. The strategic partnership will combine HSBC’s global banking network with Juspay’s payments infrastructure to create an end-to-end acquiring solution.
The platform is designed to consolidate the entire payment value chain into a single, unified stack, enabling HSBC to offer an agile acquiring experience. The companies state the new solution will provide merchants with higher payment success rates, improved reliability, and greater agility to help them scale their businesses more efficiently.
A future-ready platform for global merchants
The collaboration aims to address the complexities that digital merchants face when managing multiple payment methods and cross-border transactions. By integrating various payment capabilities into a single platform, the solution is intended to remove operational friction for HSBC’s clients, allowing them to focus on their core business growth.
The unified payment platform will provide a range of end-to-end capabilities, including a native and customisable checkout UI, transaction processing with smart routing and retries, and access to local payment methods. It will also incorporate risk and fraud management, chargeback and dispute handling, a reconciliation and settlement layer, and tools for control and monitoring.
“The acquiring platform we’re building with Juspay is a full-stack, future-ready solution that meets the fast-changing needs of today’s payments landscape,” said Lewis Sun, global head of domestic and emerging payments at HSBC. “This all-in-one solution removes the complexities of managing multiple payment methods for our clients, allowing them to focus their time and energy on growing their businesses.”
Bridging institutional scale with fintech agility
The partnership between the global bank and the payments technology firm is positioned as a new benchmark for how financial institutions and fintechs can co-create high-performance infrastructure.
“We’re excited to partner with HSBC and set a new benchmark for acquiring by demonstrating how banks and fintechs can co-create high-performance, future-ready infrastructure,” said Sheetal Lalwani, co-founder and chief operating officer of Juspay. “Together, we are building a platform that bridges institutional scale with the agility of modern technology.”
Juspay, a multinational payments technology company founded in 2012, processes over 300 million daily transactions, with an annualised total payment volume exceeding $1trillion. HSBC serves customers worldwide from offices in 57 countries and territories, with assets of $3.214trillion as of 30 June 2025.
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