Loop, the commerce operations platform for Shopify brands, is partnering up with Global-e, the platform powering global direct-to-consumer e-commerce, to enhance returns management for merchants.
Merchants are increasingly prioritising international expansion to drive growth – but businesses that operate cross-border continue to experience challenges relating to their returns processes. Recognising this, Global-e will offer its commerce capabilities and expertise alongside the Loop portal, to power an enhanced returns solution that enables merchants to consolidate returns management into a single system.
With a consistent experience for both domestic and international returns, merchants can simplify their operations, reduce administrative burdens and offer a smooth experience that builds customer trust and maximises revenue retention.
“The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue. At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers’ expectations while maintaining profitability for their brand,” said Matthew Merrilees, CEO of North America for Global-e. “We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth.”
Global-e’s support for expansion and role as Merchant of Record on global e-commerce orders enables Loop’s merchants to navigate the complexities of international e-commerce with ease. By handling duties, taxes and other cross-border operations, the partnership ensures compliance, reduces administrative burdens and unlocks new revenue opportunities in global markets.
Optimising cross-border commerce
With this integration, merchants benefit from optimised global operations, accelerating international growth with enhanced return policy management with Loop’s Workflows feature; enhanced reporting and insights for both domestic and international returns; as well as streamlined returns from any location.
“Our new collaboration with Global-e sets a new standard for optimising cross-border commerce,” said Hannah Bravo, CEO of Loop. “This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”
“Loop’s integration with Global-e simplified our international expansion dramatically,” added Joe D’Alesio, head of shipping operations and customer experience at GoRuck. “We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. The unified experience streamlined internal processes, allowing us to scale efficiently while maintaining focus on growth.”
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