Businesses will now be able to easily automate and scale their phone payment operations following a new partnership between PayJunction, the paytech firm, and Twilio, the customer engagement platform providing real-time personalised experiences.
Following an integration with Zapier, the workflow automation, application integration, and artificial intelligence orchestration platform, which will enable firms to create custom, scalable workflow automation, PayJunction’s latest partnership with Twilio will allow merchants to deploy AI-driven interactive voice response (IVR) solutions that securely process payments over the phone and eliminate manual processes, saving time and money.
“Merging Twilio’s innovative, customised experiences with PayJunction’s robust payment technology will equip businesses with the tools to quickly scale their phone payment operations without increasing PCI scope,” said Randy Modos, president at PayJunction. “Outsourcing phone payments often means higher costs and less control over customer interactions. With the Twilio and PayJunction integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.”
Breaking down traditional barriers
Manual payment processing over the phone is prone to errors and consumes valuable staff time, disrupting workflows and decreasing customer satisfaction. By leveraging secure, AI-driven IVR solutions, PayJunction’s Twilio connection reduces errors and frees up staff for higher-value tasks. With the elimination of manual processes, businesses can significantly lower customer wait times and increase order capacity.
There are a variety of risks associated with manual payment processing over the phone. It is prone to errors and consumes valuable staff time. Not to mention it also disrupts workflows and can decrease customer satisfaction. Utilising AI-driven IVR solutions, PayJunction’s Twilio connection reduces errors and frees up staff for higher-value tasks.
Research shows that customer satisfaction increases by more than 1.6 times if their wait time is shorter than expected. By eliminating manual processes and using automated solutions, PayJunction’s clients can significantly lower customer wait times and increase order capacity, establishing the roots for a long-term successful merchant-customer relationship.
Beyond businesses
In addition to businesses, independent software vendors (ISVs) can now leverage Twilio and PayJunction’s No-code Payments Integration to create a payment experience that meets their customers’ unique needs without redirecting significant development resources. When utilised together, ISVs can stay focused on developing proprietary software features and deliver revenue-generating payment functionality.
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