Kasisto has announced the launch of KAIgentic, an agentic AI platform designed specifically for the banking sector.
The new platform, which is now available to banks and credit unions, is built to deliver AI that behaves like an institution’s most trusted banker. It combines intelligence, compliance, and bank-grade performance to enhance customer experience, employee support, and AI operations.
Unlike many institutions still experimenting with generic large language models, Kasisto’s approach embeds secure, auditable, and domain-specific AI agents directly into banking systems. This, the company says, ensures reliability, scalability, and compliance from day one.
Kasisto CEO Lance Berks said, “Trust is the currency of banking, and most AI cannot be trusted. KAIgentic changes that. It is not a prototype or a pilot. It is production ready, compliant by design, and built to operate inside the real world systems banks rely on every day.”
The platform allows banks to deploy autonomous AI agents capable of delivering intelligent, personalised and proactive interactions through both digital and voice channels. At the same time, it adheres to strict regulatory and risk management standards.
Among its standout capabilities are an end-to-end compliance architecture with integrated fraud detection and audit logging, as well as an agentic post-processing layer that tackles hallucination detection and compliance checks.
Pre-processing tools allow banks to condition agent behaviour with internal procedures and compliance documents, while an enterprise-grade insights engine provides analytics on customer friction points, large language model anomalies, and emerging trends. Additionally, the AI-powered Agent Console helps human staff with summaries, recommendations, and regulatory context.
KAIgentic also offers deployment flexibility. Banks can choose between trusted open models or Kasisto’s proprietary KaiGPT, a large language model fine-tuned for banking that can be securely hosted either on-premises or in a private cloud.
Kasisto chief product and innovation officer Joshua Schechter said, “Our vision is that every customer with a bank account will have a personal agent guiding their financial journey. KAIgentic makes that vision real, giving institutions the ability to earn trust, deepen relationships, and help customers build long term financial stability.”
The platform is currently in early access with select banks and credit unions, supporting a range of use cases from customer service to employee workflows and contact centre operations. Broader availability is planned later this year across North America, Europe, and Asia.
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