Papa Johns, the global pizza brand, has improved its payment performance and expanded the number of payment methods it offers customers, in partnership with global digital payments company, Checkout.com.
Papa Johns customers in the UK can now enjoy an improved digital payments experience across its 400 locations nationwide – with the brand seeing a six per cent increase in acceptance rates for card transactions after working with Checkout.com.
This performance boost comes as Papa Johns begins utilising network tokens, an approach turning card credentials into encrypted tokens for payment processing, making each individual transaction more secure. This also enables Papa Johns to automatically update card details assigned to each token, which significantly reduces false declines even when cards are replaced or expired.
Checkout.com has also implemented ‘Intelligent Acceptance’, optimising payment performance using advanced machine learning – which enabled a further 0.6 per cent uplift in acceptance rates across all transactions.
“By leveraging our advanced payment solutions, we’ve helped Papa Johns UK overcome challenges, improve acceptance rates, and expand their payment options,” explained Antoine Nougué, chief revenue officer at Checkout.com. “This partnership is a great example of how Checkout.com’s technology and expertise can drive meaningful results for leading brands. We look forward to continuing our collaboration and helping Papa Johns UK achieve even greater success.”
The partnership also extends alternative payment methods, including Google Pay and Apple Pay, to customers. Papa Johns currently boasts a 98.1 per cent acceptance rate with Google Pay, and 97.9 per cent with Apple Pay.
Gearing up for a busy payments period
“Partnering with Checkout.com has been excellent for us,” added Eamon Lindsell, senior product manager, digital technology, at Papa Johns UK. “The improvements we’ve seen in our payment acceptance rates, alongside the ability to offer our customers more flexible payment options, have had a significant impact on our overall customer experience.
“There’s still a lot of untapped potential in this partnership, and we’re excited to continue unlocking new opportunities to enhance our digital payment experience and drive growth.”
Checkout.com’s recent ‘Peak Season Report Peak Season Trends 2024: How consumer behavior shapes the digital economy‘ revealed food delivery as the most popular purchase among UK millennials and Gen Zs. As Papa Johns gears up for a busy holiday season, it says it is now well-positioned to handle bigger transaction volumes and deliver a seamless and secure payment experience for its customers during peak periods.
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