The Claims Portal, the service mandated by the Ministry of Justice to process personal injury claims between £5,000 and £25,000, is expanding its partnership with CRIF, Europe’s leading provider of digital transformation solutions, to improve its user experience by migrating to a new cloud-based solution.
The Claims Portal is now leveraging the CRIF Foundation Framework (CFF), a business process management service designed for customer onboarding and digital workflow management. The partnership, which was first established in 2009, saw the Claims Portal and CRIF teams work closely together to successfully migrate services to the new cloud-based system, which went live in May 2024.
Originally introduced in 2010, the Claims Portal is designed to make the personal injury claims process simple, secure and unbiased, enabling individuals to self-manage claims from start to finish without charge.
Insurance claims are on the rise, with a record £9.9billion in motor claims paid out last year, with personal injury accounting for £2.4billion of this.
“The Claims Portal is an essential service for users who need to process personal injury claims. We are very happy the migration was a success with minimal impact on users,” explained Sara Costantini, regional director for the UK and Ireland at CRIF. “This extends our partnership with Claims Portal driving innovation, offering value-added cloud-based services and improving user experience at the same time.”
Successful deployment
The new Claims Portal service also boasts an improved customer experience, featuring additional functionalities and better navigation. It is also now ready to host and operate additional connectivity with other external services.
Existing application-to-application (A2A) users will benefit from a full A2A interface backward compatibility with no disruption, while a new ‘Restful API’ interface aims to streamline and simplify users’ backend software integration and maintenance over time, alongside the provision of a developer portal.
Phil Dicken, chair of Claims Portal Limited, said: “Claims Portal has a long and successful history of working with CRIF. This latest upgrade is another example of the commitment, professionalism and reliability of CRIF as CPL’s IT business partner. The team worked diligently to ensure minimum disruption to CPL’s Users and as a result the deployment was a great success. We now look forward to working closely with CRIF on the next phase of the upgrade project, migrating user connectivity to the new Restful API.”
The new developments in technology modernise the service and provide users with a safe and secure electronic means of communication to submit and manage personal injury claims.
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